SERVICE ROUTES ! ONE ROUTE FIRST
Use cases become practical when a team names the decision, the minimum request, the experience for the person and the fallback for exceptions.
01 / REQUEST
Design a controlled identity or attribute check for higher-trust digital journeys.
Minimum evidence
Business rule
Define the exact assurance need for each onboarding step.
Fallback to design: Describe the outcome when the person cannot present this evidence at the moment of service.
01 / REQUEST
Move eligibility checks closer to reservation, handover and access moments.
Minimum evidence
Business rule
Set the required category and a clear fallback at collection.
Fallback to design: Describe the outcome when the person cannot present this evidence at the moment of service.
01 / REQUEST
Make candidate and workforce evidence review more structured and traceable.
Minimum evidence
Business rule
Map each credential to a specific recruitment or access decision.
Fallback to design: Describe the outcome when the person cannot present this evidence at the moment of service.
01 / REQUEST
Accept evidence for admission, enrolment and access without relying on document copies.
Minimum evidence
Business rule
Separate admission evidence from ongoing student service access.
Fallback to design: Describe the outcome when the person cannot present this evidence at the moment of service.
01 / REQUEST
Shape a more considered check-in flow around minimum required guest data.
Minimum evidence
Business rule
Identify what is required for check-in versus optional service preferences.
Fallback to design: Describe the outcome when the person cannot present this evidence at the moment of service.
01 / REQUEST
Start with the high-frequency moment where a verified fact can remove manual friction.
Minimum evidence
Business rule
Document the decision, request and outcome before building the integration.
Fallback to design: Describe the outcome when the person cannot present this evidence at the moment of service.
Start with the place where manual review is repeated or a decision is unclear. The first Sandbox route should prove a measurable operational improvement, not cover every possible credential.